Service & Repairs
Massage Chair Repairs for All Brands
At Floridian Brand, our repair services go beyond our own chairs. We proudly service all major massage chair brands including Luraco, Osaki, Infinity, Human Touch, Kahuna, Daiwa and more. Whether your chair is a recent model or an older generation, our factory-trained technicians have the expertise to bring it back to life. From advanced 4D massage systems to basic 2D rollers, we have the skills and tools needed to diagnose and repair issues across multiple manufacturers. Choosing us means choosing a partner who understands the full spectrum of massage chair technology.
Common Massage Chair Repairs We Provide
- Electrical & power issues that prevent your chair from turning on.
- Remote control and touchscreen problems including unresponsive buttons or display errors.
- Roller and track malfunctions across 2D, 3D, 4D, SL-Track, and Hybrid SL-Track systems.
- Airbag system failures causing weak or uneven compression.
- Recline and zero-gravity mechanism repairs to restore full motion.
- Heating element replacement for lumbar and leg zones.
- Upholstery and stitching restoration
How Our Repair Service Works
Floridian Brand provides end-to-end repair support, even when the original manufacturer no longer does. We diagnose first, advocate second, and repair only when the solution is clear.
1. Professional On-Site Troubleshooting
Every service begins with paid on-site troubleshooting performed by our factory-trained technicians.
- Required for all repairs, especially non-Floridian Brand chairs
- Identifies the root cause before any parts are ordered
- Prevents unnecessary or incorrect repairs
Temporary diagnostic components may be used during testing to ensure accurate fault isolation.
2. Issue Documentation & Manufacturer Contact
Once diagnosed, we take over communication.
- A full technical report is created
- We contact the original manufacturer or supplier on your behalf
- We request the correct parts based on verified findings
You don’t deal with factories, overseas vendors, or technical back-and-forth — we do.
3. Alternative Parts Sourcing (If Support Has Ended)
If the original supplier no longer supports your model:
- Our sourcing managers activate our global parts network
- Compatible or equivalent components are professionally sourced
- All parts are reviewed for fit, safety, and performance
This is where most service companies stop. We continue.
4. Precision Repair & Final Testing
After parts are secured:
- Repairs are completed by trained technicians
- The chair undergoes functional and safety testing
- Performance is verified before service completion
Built for Long-Term Reliability
We don’t guess. We don’t rush. We don’t abandon clients when support ends.
Floridian Brand repair service is built for accuracy, advocacy, and durability.
Important Service Disclosures & Limitations
To ensure transparency and protect all parties, please review the following before scheduling service:
Troubleshooting & Diagnostic Fees
- All repair services begin with paid on-site troubleshooting and diagnostics.
- Diagnostic fees apply regardless of repair outcome and are non-refundable once service has been performed.
- Troubleshooting fees are required for all third-party or non-Floridian Brand products.
Diagnostic Components & Testing
- Temporary or test components may be used solely for diagnostic purposes.
- These components are not permanently installed unless explicitly approved and invoiced.
- Diagnostic use does not guarantee that replacement parts will be available.
Manufacturer & Supplier Limitations
- Floridian Brand is not the original manufacturer of third-party massage chairs unless otherwise stated.
- We cannot guarantee manufacturer cooperation, response time, or part availability.
- Some models may be discontinued, unsupported, or restricted by the original supplier.
Alternative Parts Sourcing
- When original parts are unavailable, Floridian Brand may source compatible or equivalent components through trusted suppliers.
- Equivalent parts are selected based on functionality and fit, not cosmetic appearance.
- Sourced components may differ in brand, origin, or design from the original manufacturer parts.
No Guarantee of Repair Outcome
- Diagnosis and repair services are performed using professional judgment and industry best practices.
- Not all products are repairable, even after troubleshooting and parts sourcing efforts.
- Diagnostic or sourcing fees do not guarantee successful repair or full restoration.
Warranty, Liability Limitations & Client Authorization
- Repairs performed on non-Floridian Brand products do not reinstate or extend original manufacturer warranties.
- Floridian Brand is not responsible for pre-existing conditions, prior modifications, or undocumented internal damage.
- Liability is limited to the scope of services performed and invoiced.
- By scheduling service, the client authorizes Floridian Brand and its technicians to perform diagnostics, testing, manufacturer contact, and parts sourcing efforts on their behalf.
- Service authorization confirms acceptance of these disclosures.
Need help?
Frequently Asked Questions
Yes. Floridian Brand USA services our own models as well as leading brands like Luraco, Osaki, Infinity, Human Touch, Kahuna, Daiwa and more.
We repair electrical and power issues, roller and track malfunctions, airbags, heating systems, recline mechanisms, and even upholstery wear and tear.
Absolutely. We service both warranty and non-warranty chairs and provide genuine replacement parts for long-lasting performance.
Costs vary depending on the issue, but we provide transparent estimates before service begins. Contact us for a quote tailored to your chair’s needs.
You can schedule a repair online through our contact form. We’ll match you with the next available technician in your area.
Yes. All repairs begin with paid on-site troubleshooting and diagnostics. This step is required to accurately identify the issue before ordering parts or proceeding with repairs.
No. Diagnostic and troubleshooting fees are non-refundable once service has been performed, regardless of repair outcome.
Massage chairs are complex systems. Ordering parts without diagnosis often leads to incorrect repairs, wasted time, and higher costs. Our process ensures accuracy first.
Yes. Our technicians may usediagnostic or test componentsduring troubleshooting to isolate the issue.
These parts arenot permanently installedunless approved and invoiced.
Yes. After diagnosis, we contact the original manufacturer or supplier on your behalf to report the issue and request required parts whenever possible.
If support has ended, our sourcing team uses our global parts network to locate compatible or equivalent components whenever available.
Not always. When original parts are unavailable, we may source functionally equivalent components that meet performance and compatibility standards. Cosmetic differences may exist.
No. While we use professional diagnostics and best practices, not all massage chairs are repairable, especially discontinued or heavily worn models.
Repairs on non-Floridian Brand products do not reinstate or extend original manufacturer warranties. Any service coverage is limited to the specific work performed.
Timelines vary depending on diagnosis, manufacturer response, and parts availability. Some repairs are completed quickly, while others may require extended sourcing time.
Some models may be unsupported due to discontinued electronics, unavailable components, or prior modifications. This is determined during troubleshooting.
Service Request
Tell us your massage chair make and model and describe the issue you’re experiencing. One of our service representatives will review your request and reach out promptly to assist you.