Warranty Information
Residential Limited Warranty Policy
Every Floridian Brand Massage Chair comes with a 2-Year Residential Limited Warranty and U.S.-Based Service & Support.
We cover manufacturing defects in:
- Steel Frame
- Rollers
- Motors
- Boards
- Consoles
- Belts
- Power Supply
Your investment is protected by our in-house quality control and dedicated American support team, ensuring your chair performs at its best for years to come.
Commercial Limited Warranty Policy
From dealer floor models to any business operations — each Floridian Brand Massage Chair includes a 6-Month Commercial Limited Warranty.
We cover manufacturing defects in:
- Steel Frame
- Rollers
- Motors
- Boards
- Consoles
- Belts
- Power Supply
Your investment is protected by our in-house quality control and dedicated American support team, ensuring your chair performs at its best for years to come.
Warranty Extended Program
Protection for Long-Term Ownership
At Floridian Brand, we believe your massage chair is more than a product — it’s an investment in your comfort, recovery, and everyday well-being. Our Extended Warranty Coverage is designed to provide continued protection and dependable service, so you can enjoy your chair with confidence for years to come.
Availability, Eligibility & Pricing
- Extended Warranty Coverage is available for purchase within 30 days of delivery.
- $450 per additional year (Includes parts and labor)
- Coverage may be added one year at a time
- Extend protection up to 8 total years
- Extended coverage begins immediately after the expiration of your original warranty.
- Requests made after the 30-day eligibility window are not eligible for extension.
Warranty Limitations & Remedies
This warranty is limited to the repair or replacement of covered components, at the sole discretion of Floridian Brand, and applies only when the product is used under normal operating conditions in accordance with its intended purpose.
Limitations of Coverage
This Limited Warranty does not cover the following circumstances:
- Normal Wear and Tear
Normal wear and tear of any moving or mechanical components—including but not limited to rollers, motors, airbags, tracks, belts, upholstery, leather, fabric, padding, and cosmetic finishes—is not covered under this warranty. Wear that occurs through regular use over time is considered expected and does not constitute a defect in materials or workmanship. - Outside Troubleshooting Determination
If, after outside troubleshooting, inspection, or diagnostic evaluation, the issue is determined to be the result of normal wear and tear, routine use, or aging of components, such findings will not be considered a defect in materials or moving components and will not be eligible for warranty coverage. - Non-Defective Components
Components found to be fully functional or operating within manufacturer specifications after troubleshooting are not eligible for warranty replacement or repair. - Improper Use or Environmental Factors
Damage caused by misuse, abuse, neglect, improper installation, unauthorized repairs, power surges, liquid exposure, excessive weight, or environmental conditions (including humidity, heat, or salt air exposure) is not covered. - Third-Party or Non-Authorized Service
Any service, repair, modification, or part replacement performed by individuals or companies not authorized by Floridian Brand may void coverage for the affected components.
*Determinations made by Floridian Brand or its authorized service partners regarding normal wear and tear or non-defective conditions are final for warranty eligibility purposes.
Warranty Remedies
Floridian Brand’s obligation under this warranty is limited, at its discretion, to the repair or replacement of any component determined to be defective during the applicable warranty period.
If a covered issue cannot be reasonably repaired after appropriate service efforts, Floridian Brand may, at its option, provide a replacement product of equal or comparable value, which shall fulfill and conclude Floridian Brand’s warranty obligations.
All warranty service must be authorized and performed by Floridian Brand or an approved service provider. Unauthorized service or modifications may void coverage.
Commercial Limited Warranty Policy
Products used in commercial, business, rental, institutional, or public settings are subject to Floridian Brand’s Commercial Limited Warranty Policy, which differs from residential warranty coverage.
Under the Commercial Limited Warranty Policy:
- Coverage terms, duration, and scope may vary from residential warranties
- Increased usage, frequency, and environmental exposure are not covered under residential warranty terms
- Warranty coverage applies only as expressly outlined in the commercial warranty agreement provided at the time of purchase
Commercial warranty coverage is limited to the terms specified in the applicable commercial agreement and does not include protections outside those stated terms.
Customers using products in commercial environments are responsible for ensuring proper warranty registration under the Commercial Limited Warranty Policy.
Additional Terms
This warranty applies only to the original purchaser and the originally registered installation location and is not transferable unless otherwise stated in writing. Warranty coverage does not extend or renew as a result of repair or replacement unless expressly specified by Floridian Brand.
Need help?
Frequently Asked Questions
Floridian Brand’s warranty covers parts and labor for massage chairs, including mechanical, electrical, and structural components. It ensures your chair remains in top condition through expert service and support.
No. Warranties are non-transferable and apply only to the original purchaser. This ensures that every customer receives personalized service and support from Floridian Brand.
Most Floridian Brand massage chairs come with a 2-year residential limited warranty plus lifetime customer support. Commercial-use warranties may vary, so please contact our team for details.
No. Damage caused during shipping and handling is not considered a warranty defect. However, Floridian Brand provides professional delivery services to minimize risk.
Normal wear and tear such as fabric fading, stitching, or cushion softening is not covered. Misuse, unauthorized modifications, or environmental damage (fire, flood, rust, etc.) are also excluded.
Contact Floridian Brand customer support with your chair’s model, purchase details, and issue description. Our team will guide you through the claim process and schedule service if required.
Yes, but commercial warranty terms differ from residential coverage. Please contact Floridian Brand’s commercial sales team to review specific warranty options for business use.
The Extended Warranty is available within 30 days of delivery of your massage chair. This timeframe allows us to properly register your product and ensure uninterrupted coverage.
The cost is $450 per additional year, which includes both parts and labor. Coverage may be added one year at a time, up to 8 total years.
Extended coverage begins immediately after your original warranty period ends, ensuring seamless protection with no gaps.
Yes. You may choose to add one or more additional years at the time of purchase, up to the maximum of 5 total years of coverage.
The Extended Warranty must be purchased within 30 days of delivery. Requests made after this eligibility window cannot be approved.
Simply contact our Client Relations Team, and we’ll guide you through the service process and coordinate any necessary repairs.
Our Client Relations Team is always here to help. If you have questions about coverage or would like assistance adding the Extended Warranty, please reach out to us anytime.
Normal wear and tear refers to the natural and expected deterioration of parts that occurs through regular use over time. This includes gradual changes in performance, appearance, or responsiveness that do not affect the structural integrity or safety of the product.
Normal wear and tear may include, but is not limited to, moving and cosmetic components such as rollers, motors, airbags, tracks, belts, upholstery, leather, fabric, padding, armrest covers, remote controls, and exterior finishes.
Normal wear and tear may include, but is not limited to, moving and cosmetic components such as rollers, motors, airbags, tracks, belts, upholstery, leather, fabric, padding, armrest covers, remote controls, and exterior finishes.
No. Normal wear and tear is not considered a defect in materials or workmanship and is not covered under the Floridian Brand Limited Warranty.
If outside troubleshooting, inspection, or diagnostic evaluation determines that an issue is the result of normal wear and tear, routine use, or aging of components, the repair or replacement will not be eligible for warranty coverage.
Normal wear and tear does not impact the structural frame or manufacturing integrity of the chair. Covered warranty claims apply only to verified defects in materials or workmanship under normal residential use.
Yes. Even if an issue is classified as normal wear and tear, Floridian Brand may offer repair or replacement services at an out-of-warranty service rate. Our service team will review available options and provide a quote before any work is performed.
Questions About Your Warranty?
Whether you’re reviewing your current coverage or considering the Extended Warranty Program, our Client Relations Team is always here to provide clear answers and personal assistance.